TiMG is a leading information management services company. On average, they store 1,300 pieces of paper for every single New Zealander within their warehouses. With the rapid rise in customer demand for digital information services, TiMG needed to improve how they delivered customer outcomes and engaged Radically to help achieve this.

TiMG had started their agile journey 12 months prior, so the first thing Radically worked on was helping the TiMG team restate their strategic intent behind Agile. This provided a strong north star for everyone involved to align to. We then reviewed the existing ways of working to understand what was and wasn’t working, and why. Radically then led a piece of work to co-design new ways of working and adapt this based on continued application.  This included clarity on specific roles, accountabilities, and outcomes. From this work, the team were able to focus on delivering the work, rather than focus on the process.

Prior to Radically’s help, there were some challenges around the interpretation of best practice. There were also multiple people serving similar roles which lead to ambiguity when trying to determine priorities and make decisions. Radically realigned the team through a series of workshops, training courses and hands-on mentoring that created clarity, focus and the ability to reach key business outcomes quickly.

Streamlining digital delivery

An additional complication was how TiMG could apply agile ways of working in a way that integrated with their key customer – the Ministry of Justice (MoJ). To achieve this, Radically facilitated three-way workshops to realign deliverables, priorities, timelines and expectations. The outcome of this was a single vision for the project shared by all parties along with a collaborative way to work together and ultimately bringing the project back on track. This also allowed both TiMG and the MoJ to focus on the highest value work, rather than the process.

Radically helped embed the new ways of working by coaching, training and upskilling all roles involved, using the Modern Agile principle “Make People Awesome”.

The project was successfully delivered and the business outcome achieved – a reduction in the average security background check from over 2 weeks to an instantaneous real-time check which is positively impacting the lives of thousands of Kiwi businesses on a daily basis.