In late 2018, Vodafone set out to improve its customer experience and introduce agile ways of working at scale.
As a result of several successful agile pilots, Vodafone understood this was a people and culture transformation. Winning the ‘hearts and minds’ of all involved was critical to the success of this complex business change. To achieve this, the programme was structured around four core principles: Clear Purpose, Simplicity, Pragmatic and Deep Agile Expertise, and Great Leadership.
With an ambitious 18 month timeframe, Radically’s team was deeply integrated into Vodafone to provide confidence and experience, initially acting as the ‘scaffolding’ for the new agile model, then building capability and gradually stepping back as Vodafone’s maturity grew.
Winning the ‘hearts and minds’ of all involved was critical to the success of this complex business change. To achieve employee buy-in, the programme was structured around four core principles: Clear Purpose, Simplicity, Pragmatic and Deep Agile Expertise, and Great Leadership.
This session was run by both Radically and Agile Auckland. Radically shared their experience of Vodafone NZ Agile Transformation journey, key lessons learned and practical tips to try to help others overcome similar challenges.
“In Radically we found a versatile and values-led partner whose fresh thinking and experience in agile accelerated Vodafone’s implementation while helping us overcome challenges encountered along the way. We benefited from smart, capable consultants who really understood our business and could transfer the skills to build our own internal capability” – Katie Williams, Human Resources Director
While the journey continues, core lessons are now embedded as guiding principles, like the importance of simplifying as much as possible and working from one integrated plan.
If you are interested in how your organisation might leverage some of the lessons from this, please don’t hesitate to contact us.