Karen is a results-driven and strategic leader with a proven track record of driving enterprise-wide transformations that deliver cost savings, revenue growth, and operational simplification. She brings deep expertise in strategic planning and governance, fostering a culture of collaboration and accountability across cross-functional teams. Karen has led major transformation initiatives aligned to strategic priorities – spanning product and channel evolution, technology-driven change, and organisation-wide business simplification.

With a strong focus on innovation, Karen is passionate about harnessing emerging technologies including artificial intelligence to unlock business value, improve customer experiences, and drive operational efficiency. 

Her leadership experience across the telecommunications and financial services sectors has consistently delivered impact through enterprise alignment and strategic execution.