FACILITATE WITH CONFIDENCE. CONNECT PEOPLE. ALIGN THINKING. CREATE MOMENTUM AND IMPACT.

Most organisations do not need more meetings. They need better ones. Facilitation Mastery is a practical two-day course that helps leaders, managers and delivery professionals design and run meetings, workshops and group sessions that create clarity, participation, decisions and action.

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Overview

Great facilitation is deeply human. It requires judgement, presence and the ability to read the room, guide energy, manage tension, draw out quieter voices and help groups move from conversation to outcome.

In this course, you’ll learn how to clarify purpose, design useful agendas, guide participation, manage group dynamics and support better decision-making. You’ll also explore practical ways to reduce preparation effort, capture insights, synthesise outputs and strengthen follow-through using modern tools, including AI where helpful.

The focus stays where it matters most: on facilitator judgement and the human experience of the session. AI and modern facilitation tools can strengthen how we prepare, capture insights, synthesise themes and follow through after the session. Used well, they reduce the administrative load and give facilitators more space to connect with people, read the room, guide the conversation and create meaningful outcomes, whether the session is in person, online or hybrid.

Audience

This course is for people who need to get better outcomes from groups.

It is particularly relevant for managers, team leaders, programme managers, project directors, delivery leads, change leads, coaches, facilitators, business analysts, product owners, scrum masters and anyone responsible for running meetings, workshops or group sessions where progress matters.

It is especially useful for people working in complex environments where work crosses functions, decisions require input from multiple people, and alignment is hard to achieve through normal meetings alone.

You do not need to be an AI expert. You do need to be willing to use AI practically, with enough judgement to know when it helps and when it gets in the way.

Cost

$1,495 + GST per person standard rate.

Click here for terms and conditions.

What you will learn

Design meetings and workshops with clear purpose, structure and outcomes
Create agendas and session plans that support participation, clarity and decision-making
Prepare faster without losing context, nuance or quality
Facilitate group dynamics, alignment, participation and constructive challenge
Manage dominant voices, quiet participants, resistance and conversations that drift
Ask better questions that sharpen thinking, uncover assumptions and move groups forward
Capture insights, actions and decisions more effectively
Facilitate confidently across in-person, online and hybrid environments
Understand how best to use AI tools help, where they introduce risk and where human judgement matters most.

Facilitation Mastery helps participants build the confidence and practical skills to run better sessions, create better outcomes and make better use of the tools available to them.

Booking

Facilitation Mastery is available as both a public course and a private in-house programme for organisations.

Private: We deliver this course privately for organisations that want to build facilitation capability across a team, function or leadership group. The course can be tailored to your context, including the types of meetings, workshops and group sessions your people most commonly need to run. Contact us to discuss.

Public: our next public course is running on 20 & 21 July at Radically in Auckland. The investment is $1,495 + GST per person.

Course Outline

Day 1: Foundations of Facilitation, Supported by AI

What makes meetings and workshops succeed or fail
The role and mindset of the facilitator
Understanding facilitation context, purpose and desired outcomes
Designing sessions that create clarity, participation and action
Using AI to support preparation, agenda design and prompt generation
Building effective agendas, briefs and meeting artefacts
Introduction to the Facilitation Canvas
Practical facilitation techniques for meetings and workshops
Using AI to test session design and identify gaps
End-of-day reflection and review

Day 2: Practice, Group Dynamics & AI-Enabled Follow-Through

Managing unhelpful behaviours and difficult group dynamics
Creating inclusive participation across different needs and working styles
Reading the room and adapting your facilitation approach
Online and hybrid facilitation techniques
Live facilitation practice with feedback
Decision-making techniques and group alignment
Asking powerful questions
Using AI-supported transcription, synthesis and summarisation
Turning session outputs into actions, decisions and next steps
Understanding the risks of AI-generated summaries and unmanaged AI use
Final reflection and practical application planning

What Other People Said

I really enjoyed this course! Suj was very engaging and kept it fun and light. He knew when we were running out of steam, and there was enough activities to keep us engaged but not over done.
The course was easy to follow and Suj engaged in some great conversations that related back to our own personal experiences.

Chloe Corban

Facilitation Mastery with AI was immediately useful. I’ve facilitated plenty of meetings and workshops before, but this gave me a much clearer way to design the session before I get in the room, manage the group while I’m in it, and use AI afterwards to make the outputs sharper and easier to act on. The biggest shift for me was realising that good facilitation is not about having more activities. It is about creating the conditions for better thinking, better decisions and cleaner follow-through.

David Farrar

“Facilitation Mastery was one of the most practical and valuable workshops I have been to. We engaged Radically because we were getting consistent feedback about too much time being spent in meetings without enough value coming from them, and the course delivered exactly what we needed. The sessions were engaging, practical, and immediately useful. I saw a clear lift in both confidence and outcomes from the people who attended, and I still use many of the tools and techniques today. They can feel like a little bit of magic in the way they change the quality of a session, especially when you are working with large groups and need to get to real outcomes without wasting people’s time.”