Setting Gallagher
Up for Future
Growth
Gallagher had ambitious plans for future growth. As a leading global security and animal management solutions organisation, the business was aiming to triple in size over the next five to seven years.
To support that ambition, Gallagher wanted to strengthen how the organisation aligned, made decisions and delivered value to customers. The business had strong market opportunities, deep technical capability and a proud entrepreneurial history. The challenge was to scale without losing the customer focus, responsiveness and ownership that had made Gallagher successful.
Radically worked with Gallagher to strengthen the foundations needed for the next stage of growth: clearer alignment, stronger decision-making, better delivery rhythm and a closer connection between teams and customers.
Challenge
How could a rapidly growing organisation strengthen alignment, decision-making and delivery foundations so it could scale without losing customer focus or entrepreneurial energy?
Results
Stronger foundations for scale — clearer alignment, operating rhythms and delivery disciplines to support a more responsive and scalable organisation.
Increased ownership — business owners were clearer on the outcomes they needed, while teams had more ownership over how those outcomes would be delivered.
Closer connection to customers — decision-making moved closer to the work, helping Gallagher stay more connected and responsive to customer and end-user needs.
Improved cross-functional collaboration — teams had better access to the skills and perspectives needed to deliver value end to end.
Clearer direction and focus — Big Room Planning and stronger work visibility helped prioritise a large volume of work and focus effort on what mattered most.
Building the foundations for future growth
Gallagher was not looking for a theoretical transformation programme. The business had a clear growth ambition and wanted to scale in a way that protected what had made it successful.
As organisations grow, the systems that worked well at one stage can start to create drag at the next. Decision-making can become more distant from customers. Teams can become stretched across too many priorities. Work can slow as more coordination is required across functions, products and markets.
For Gallagher, the opportunity was to strengthen the foundations for scale while preserving its entrepreneurial energy. That meant creating clearer alignment, helping teams focus on the work that mattered most, and building stronger connections between business owners, delivery teams and customer needs.
Radically worked with Gallagher to design a practical approach that fitted the organisation’s context. The focus was not on applying a standard model. It was on strengthening the operating model design foundations needed to create alignment, ownership and delivery rhythm for future growth.
How the work took shape
Gallagher needed an approach that was practical enough to work inside the business, but strong enough to support the scale of its growth ambition. Radically worked alongside Gallagher to strengthen alignment, focus and delivery without imposing a generic model.
Aligning leaders around the growth ambition
The work started with leadership alignment. Radically helped Gallagher’s leaders create a shared view of what needed to change, why it mattered and how they would support the shift. This kept the work connected to Gallagher’s growth strategy, rather than becoming a standalone change initiative.
Bringing teams closer to customer value
A key part of the work was helping Gallagher organise more clearly around customer value. The aim was to bring the right skills and perspectives together so teams could take greater ownership of outcomes and stay closer to customer and end-user needs.
Creating focus through planning and visibility
As Gallagher grew, focus became more important. Radically supported Gallagher to use Big Room Planning and stronger work visibility to align priorities, surface dependencies, create shared commitments and make trade-offs clearer.
Building capability inside the business
The work was designed to build capability inside Gallagher, not dependence on external support. Radically worked alongside Gallagher’s people to build the leadership habits, planning disciplines and delivery routines needed to sustain momentum.
The impact for Gallagher
A stronger foundation for scale
Gallagher strengthened the foundations needed to support growth. Leaders and teams had a clearer way to align around priorities, understand what mattered most and create the delivery rhythm needed to move important work forward.
Clearer ownership and customer connection
Business owners were better able to define the outcomes they needed, while teams had more ownership over how those outcomes would be achieved. Decision-making also moved closer to the work and closer to customer needs.
Sharper focus on priority work
Big Room Planning and stronger work visibility helped Gallagher prioritise a large volume of work, focus effort on what mattered most, and make better decisions about trade-offs and sequencing.
Need to build
the foundations for future growth?
We can help you align leaders, sharpen priorities and strengthen the delivery foundations needed to support future growth with confidence.
