Video Case Study

Information Management | Agile in IT

Bringing project on track - TiMG

Streamlining Digital Delivery

TiMG is a leading Information Management Services company. On average, they store 1,300 pieces of paper for every single New Zealander within their warehouses. With the shift to providing more digital services, the demands of their customers necessitated an Agile approach. Working with Radically, the team and their ways of working was reset and a key client in the Ministry of Justice was delivered an outstanding result through a digital project of theirs.

Challenge

How does a team reset their project to better collaborate with each other, customer, and deliver key outcomes?

Results

Team Morale – significant improvement through agile reset and training 

Delivering MoJ project – critical project that changed security background checks down from 2 weeks to real time

Full story

Context

TiMG is a leading Information Management Services company. On average, they store 1,300 pieces of paper for every single New Zealander within their warehouses. With the shift to providing more digital services, the need to rapidly respond to their customer needs called for an Agile approach. 

Having implemented Agile ways of working 12 months prior, the team at TiMG realised they needed Agile expertise to accelerate their learning and provide guidance for the next step in their Agile journey. Radically worked with the TiMG team to restate the purpose behind Agile, helped to adapt their existing ways of working to increase productivity and also assisted in providing clarity around specific roles. From this work the team were able to focus on delivering the work, rather than focus on the process.

Prior to Radically’s help, there were some challenges around the implementation of Agile and interpretation of best practice. There were also multiple people serving particular roles and this lead to ambiguity around what was highest value as well as difficulty in decision making. Getting everybody on the same page through training, meant that all were onboard for the team changes and could clearly see the benefits of single people taking certain roles.

Bringing project on track

A key piece of work with the Ministry of Justice required Radically facilitated workshops to realign deliverables, timielines and expectations. The outcome of these workshops allowed a single vision for the project, a more collaborative way to work together and ultimately brining the project back into alignment with agreed to timelines. Again, this allowed for more focus to be put on the high value work than the process itself. The results were that this alignment and re-focus enabled the project to bring down the average security background check lead time from over 2 weeks to a real time check, this is now impacting positively thousands of Kiwi businesses on a daily basis.

“We believed we were agile when we started this project, and things quickly fell apart when we were faced with a client or partner that was waterfall based. Basically, we really needed someone to come in, and have a look at the way we were doing it, and also help us convey to the client what we were trying to achieve.”

- Daniel Ward, Digital Services Manager

Immediate benefits of Agile

The team harmony that was created, the ability to collaborate rather than do work for a government customer and getting them on board with Agile ways of working has been amazing. Seeing the benefits immediately realised with the MoJ project means that the support Radically provided will continue to be the foundation by which this team builds success after success.